SHIPPING INFORMATION

Effective Date: August 11, 2026

Thank you for shopping at Orgen Site. This Shipping Information explains our order processing, delivery estimates, tracking procedures, customs information, and other important shipping terms.

1. SHIPPING DESTINATIONS

Orgen Site ships only to destinations that are available for selection during checkout.

Available destinations, shipping methods, and delivery options may vary according to the product, delivery address, supplier, fulfillment location, or carrier availability.

If a destination is not available during checkout, we are currently unable to accept an order for delivery to that location.

2. ORDER PROCESSING TIME

Most orders require approximately 1–3 business days for payment verification, order preparation, quality review, packing, and dispatch.

During peak sales periods, public holidays, or major seasonal events, processing may take approximately 3–5 business days.

Customized, personalized, made-to-order, or specially configured products may require additional processing time. Where applicable, an estimated production time may be displayed on the relevant product page.

Business days exclude weekends and public holidays.

If a product becomes unavailable or an order is expected to experience a significant delay, we may contact you using the email address provided with the order.

3. SHIPPING METHODS AND RATES

Available shipping methods and applicable shipping charges will be displayed during checkout before you submit your order.

Shipping rates may vary depending on:

* The delivery destination;
* The products and quantities ordered;
* The size or weight of the package;
* The selected shipping method;
* Carrier availability; and
* Applicable promotional shipping offers.

Any free-shipping offer applies only when the eligibility requirements displayed on the website or during checkout are satisfied.

Customers should review the final shipping charge shown at checkout before completing payment.

All amounts displayed in US dollars are identified as USD.

4. ESTIMATED TRANSIT TIME

Estimated standard transit time is generally approximately 7–14 business days after dispatch.

International orders and deliveries to remote areas may require approximately 10–25 business days after dispatch.

These estimates begin when the order has been handed to the carrier, not when the order is placed.

Total estimated delivery time = processing time + transit time.

Delivery estimates are provided for reference and are not guarantees. Delays may occur because of:

* An incorrect or incomplete address;
* Customs clearance;
* Severe weather;
* Public holidays;
* Peak shipping periods;
* Carrier disruptions;
* Remote delivery locations;
* Security or payment verification; or
* Other circumstances outside our reasonable control.

5. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address.

Please verify the following information before submitting an order:

* Recipient’s full name;
* Street address;
* Apartment, suite, or unit number, where applicable;
* City, state, province, or region;
* Postal or ZIP code;
* Country;
* Email address; and
* A valid telephone number where required by the carrier.

Contact us immediately if you notice an address error. We cannot guarantee that an address can be changed after processing or shipment has begun.

Additional shipping or redelivery charges caused by an incorrect or incomplete address may be the customer’s responsibility where permitted by applicable law.

6. P.O. BOXES AND RESTRICTED ADDRESSES

Some carriers, products, or expedited shipping methods may not support delivery to P.O. Boxes, military addresses, parcel lockers, or certain remote locations.

Available delivery options will depend on the address and shipping methods shown during checkout.

If the selected address cannot be served, we may contact you to request an alternative address or cancel and refund the affected order.

7. TRACKING INFORMATION

After an order has been dispatched, we will send a shipping confirmation email containing available tracking information.

Tracking information may require additional time to become active after the carrier receives the package.

An order containing multiple products may be shipped in separate packages. When this happens, the customer may receive more than one tracking number and the packages may arrive on different dates.

If tracking information has not been received after the expected processing period, contact service@infinfx.com and include your order number.

8. CUSTOMS DUTIES AND IMPORT TAXES

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless expressly stated otherwise during checkout, these charges are not included in the product price or shipping fee and are the customer’s responsibility.

Customs procedures may delay delivery. Orgen Site cannot control the timing of customs inspections or clearance.

We cannot declare an order as a gift or declare a value lower than the actual purchase price.

9. DAMAGED, LOST, OR MISSING PACKAGES

Please inspect your package promptly after delivery.

If an item arrives damaged, defective, incorrect, or incomplete, contact us within 7 days after delivery and provide:

* Your order number;
* A description of the issue;
* Clear photographs or videos of the item;
* Photographs of the outer packaging and shipping label where available; and
* Any relevant carrier information.

If tracking shows that a package was delivered but you cannot locate it, please:

* Check the delivery address on the order;
* Look around the delivery location;
* Ask household members, neighbors, building management, or reception staff; and
* Contact the carrier using the tracking number.

After completing these steps, contact service@infinfx.com if further assistance is required.

Verified claims will be handled according to the circumstances and our Returns and Refund Policy.

10. SEPARATE SHIPMENTS

Products in the same order may be fulfilled from different locations and shipped separately.

Separate packages may have different tracking numbers and delivery dates. Receiving only part of an order does not necessarily mean that the remaining items are missing.

11. CONTACT INFORMATION

For shipping, tracking, or delivery questions, contact:

Brand:
Orgen Site

Website:
https://www.orgensite.com⁠

Customer Service Email:
service@infinfx.com

Business Contact Telephone:
+852 2368 8511

Website Operator and Legal Business Name:
ORGEN TECHNOLOGY GROUP LIMITED

Registered Office:
Room 704, 7/F., Tower A, New Mandarin Plaza,
14 Science Museum Road, TST East, Kowloon, Hong Kong