PRIVACY POLICY

Effective Date: August 11, 2026

This Privacy Policy explains how Orgen Site, operated by ORGEN TECHNOLOGY GROUP LIMITED, collects, uses, discloses, stores, and protects personal information when you visit www.orgensite.com⁠, create an account, place an order, contact us, or otherwise use our services.

1. WHO WE ARE

Brand:
Orgen Site

Website:
https://www.orgensite.com⁠

Website Operator and Legal Business Name:
ORGEN TECHNOLOGY GROUP LIMITED

Registered Office:
Room 704, 7/F., Tower A, New Mandarin Plaza,
14 Science Museum Road, TST East, Kowloon, Hong Kong

Privacy and Customer Service Email:
service@infinfx.com

Business Contact Telephone:
+852 2368 8511

2. INFORMATION WE COLLECT

Depending on how you interact with Orgen Site, we may collect the following categories of personal information.

Information You Provide

* Name;
* Email address;
* Telephone number;
* Billing and delivery addresses;
* Customer account and login information;
* Order details and purchase history;
* Product, quantity, customization, and other order selections;
* Reviews, photographs, videos, comments, or other content you submit;
* Customer-service communications;
* Return, replacement, and refund information; and
* Photographs or videos submitted to support an order or product claim.

Payment Information

Payments are processed by authorized third-party payment providers.

We generally do not directly store complete payment-card numbers or card security codes when payment processing is handled by those providers. We may receive limited information such as payment status, transaction identifiers, payment method, or the last digits of a payment card.

Information Collected Automatically

When you use the website, we and our service providers may automatically collect:

* IP address;
* Browser and device type;
* Operating system;
* Language settings;
* General location derived from an IP address;
* Pages viewed;
* Links or buttons clicked;
* Referring website;
* Shopping-cart activity;
* Session and website-interaction information; and
* Cookie and similar technology identifiers.

We do not claim to collect precise GPS location unless you knowingly use a feature that specifically requests it.

3. HOW WE USE PERSONAL INFORMATION

We may use personal information to:

* Operate, maintain, and secure the website;
* Create and manage customer accounts;
* Process payments and orders;
* Arrange product preparation, customization, fulfillment, shipping, tracking, returns, replacements, and refunds;
* Communicate about orders, accounts, policies, and customer-service requests;
* Provide information requested by customers;
* Detect and prevent fraud, abuse, security incidents, and unauthorized activity;
* Troubleshoot and improve website performance;
* Understand how customers use the website;
* Personalize website content where permitted;
* Send marketing communications where consent or another lawful basis applies;
* Measure website, marketing, and advertising performance;
* Maintain business, accounting, tax, and transaction records;
* Establish, exercise, or defend legal claims; and
* Comply with applicable laws and lawful requests.

We seek to collect and use only information reasonably necessary for these purposes.

4. ORDER FULFILLMENT AND DELIVERY

Orgen Site works with suppliers, fulfillment partners, warehouses, shipping carriers, and delivery providers.

To prepare and deliver an order, we may provide these parties with information including:

* Customer name;
* Delivery address;
* Contact details where needed for delivery;
* Product and customization selections;
* Order number; and
* Shipping instructions.

These parties may operate in countries different from the customer’s place of residence. They may process personal information only for applicable order preparation, fulfillment, delivery, support, security, and legal purposes, subject to their contractual and legal obligations.

5. COOKIES AND SIMILAR TECHNOLOGIES

Orgen Site and its service providers may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may be used to:

* Keep the website functioning;
* Remember account and shopping-cart information;
* Maintain website security;
* Understand website traffic and performance;
* Remember customer preferences;
* Measure marketing effectiveness; and
* Provide relevant content or advertising where permitted.

You may manage cookies through available website controls or your browser settings. Blocking certain cookies may affect website functionality.

6. MARKETING COMMUNICATIONS

Where permitted by law, we may send product updates, promotions, newsletters, or other marketing communications.

You may unsubscribe using the link in a marketing email or by contacting service@infinfx.com.

Unsubscribing from marketing does not prevent us from sending necessary transactional messages relating to orders, payments, deliveries, returns, refunds, account security, or policy updates.

7. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to service providers that help us operate Orgen Site, including:

* SHOPLINE and other ecommerce-platform providers;
* Payment processors and fraud-prevention providers;
* Suppliers, fulfillment partners, and warehouses;
* Shipping carriers, postal services, and local delivery providers;
* Customer-service and communications providers;
* Website hosting, security, and technical-support providers;
* Analytics, cookie, advertising, and marketing providers;
* Accountants, lawyers, insurers, auditors, and professional advisers; and
* Government authorities where disclosure is legally required.

We may also disclose personal information:

* With your consent;
* To investigate fraud, security incidents, or policy violations;
* To protect Orgen Site, our customers, suppliers, or another person’s rights and safety;
* In connection with a merger, acquisition, financing, reorganization, or sale of business assets; or
* Where required by law, court order, or lawful governmental request.

Service providers are authorized to use personal information only for the applicable services they provide, subject to their contractual and legal obligations.

8. SALE OR SHARING OF PERSONAL INFORMATION

We do not sell personal information for money.

Some privacy laws may define certain uses of analytics or advertising technologies as a “sale,” “sharing,” or targeted advertising even when no money is exchanged.

Where applicable, you may request to opt out of such processing by using available cookie controls or contacting service@infinfx.com.

9. INTERNATIONAL DATA TRANSFERS

Orgen Site is operated by a Hong Kong company and works with ecommerce, payment, fulfillment, technical, advertising, and delivery providers that may operate in different countries.

Personal information may therefore be processed in Hong Kong, the United States, or other countries where our service providers operate.

Privacy laws in those countries may differ from those in your place of residence. Where required, we use reasonable contractual, organizational, and technical measures for international transfers.

10. DATA RETENTION

We retain personal information only for as long as reasonably necessary to:

* Fulfill the purposes described in this Privacy Policy;
* Complete orders, fulfillment, delivery, returns, replacements, refunds, and customer-service requests;
* Maintain required financial, tax, and transaction records;
* Prevent fraud and protect security;
* Resolve disputes;
* Enforce applicable agreements; and
* Comply with legal obligations.

Retention periods vary depending on the type of information and applicable requirements.

When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it.

11. DATA SECURITY

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

No internet transmission or electronic storage system is completely secure. We therefore cannot guarantee absolute security.

Customers are responsible for keeping account passwords confidential and notifying us if they suspect unauthorized access to their accounts.

12. YOUR PRIVACY RIGHTS

Depending on your location and applicable law, you may have the right to:

* Request access to personal information we hold about you;
* Request correction of inaccurate or incomplete information;
* Request deletion of eligible information;
* Withdraw consent where processing is based on consent;
* Object to or restrict certain processing;
* Opt out of certain targeted advertising, sale, or sharing;
* Request information about categories of information disclosed;
* Request a portable copy of eligible information; or
* Lodge a complaint with an applicable privacy authority.

To submit a request, email service@infinfx.com with the subject line “Privacy Request.”

Please include sufficient information to identify the relevant account or transaction. We may request information reasonably necessary to verify your identity and protect your account.

We will respond within the period required by applicable law and will not unlawfully discriminate against you for exercising an applicable privacy right.

13. CHILDREN’S PRIVACY

The website and products are intended for a general adult audience and are not directed to children under 16.

We do not knowingly collect personal information directly from children under 16 without legally required consent.

If you believe a child has provided personal information to us, contact service@infinfx.com so that we can review the matter and, where appropriate, delete the information.

14. THIRD-PARTY WEBSITES AND SERVICES

The website may contain links to third-party websites or services.

This Privacy Policy does not govern websites or services that we do not control. Please review the privacy policies of those third parties before providing personal information.

Third-party services may process personal information according to their own terms, privacy notices, and legal obligations.

15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy to reflect changes in our services, business practices, fulfillment arrangements, technology, or legal obligations.

The revised policy will be posted on this page with an updated effective date. Material changes may be communicated through the website or another appropriate method where required.

16. CONTACT US

For privacy questions or requests, contact: